Terms & conditions

Last updated July 2026

Bookings

A booking is confirmed when you receive a confirmation from us carrying a booking reference. For airport transfers and local packages this happens immediately at the rate-card fare. For outstation trips the fare shown online is an estimate, and the booking is confirmed once our team has agreed the final figure with you.

Online bookings require at least 2 hours notice. For travel sooner than that, please call +91 96637 77772.

Fares and charges

Published fares cover the vehicle, fuel and driver. Parking, toll, placard and interstate or RTO tax are charged extra at actuals.

All rates are applicable from 6am to 10pm. Night charges apply outside these hours.

Time and kilometres are calculated from the pickup point.

Local packages include a set number of hours and kilometres. Usage beyond the package is charged at the per-kilometre and per-hour rates published on our fleet page.

Outstation trips are charged per kilometre, subject to a minimum daily distance, plus a driver allowance for each day of the trip. Interstate permits and RTO taxes are charged at actuals.

Rates may change from time to time. The fare quoted at the time of booking is the fare that applies to that booking.

Cancellation

You may cancel by calling us with your booking reference. No cancellation charge applies when we are given reasonable notice. For cancellations after a driver has already been dispatched to your pickup point, we may charge for the distance travelled.

If we are unable to provide the vehicle booked, we will offer an equivalent or better vehicle at the original fare, or cancel at no charge.

Waiting time

Give us your flight number when you book and the driver tracks the actual arrival, so a delayed flight does not cost you the cab. Waiting beyond the agreed pickup time is charged at the per-hour rate for your vehicle class.

Your responsibilities

• Provide accurate pickup details and a working mobile number.
• Be ready at the agreed pickup time.
• Do not carry prohibited or illegal goods in the vehicle.
• Smoking and consumption of alcohol in our vehicles is not permitted.
• You are responsible for any damage caused to the vehicle by you or your party.

Luggage and passengers

Each vehicle class has a stated seating and luggage capacity. We cannot carry more passengers than the vehicle is licensed for. If your luggage exceeds the stated capacity, please tell us at the time of booking so we can allocate a larger vehicle.

Liability

All our vehicles carry valid insurance. We are not liable for delays caused by circumstances outside our control, including traffic, weather, road closures, protests or breakdowns, though we will always work to arrange a replacement vehicle as quickly as possible.

Please check the vehicle for personal belongings before leaving. We will make reasonable efforts to return items left behind but cannot accept responsibility for loss.

Contact

Questions about these terms: +91 96637 77772 or bookings@jaincabs.com.