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Privacy policy

What we collect when you book with us, and what we do with it.

Last updated July 2026

What we collect

When you make a booking or send us an enquiry, we collect:

  • Your name and mobile number
  • Your email address, if you give us one
  • Pickup and drop addresses, travel dates and times
  • Flight number and terminal, for airport transfers
  • Any instructions you add to the booking
  • Your IP address and browser, recorded to help us block automated spam

How we use it

We use this information to:

  • Confirm your booking and quote the correct fare
  • Assign a driver and share the trip details with them
  • Send you your driver's name, number and vehicle details
  • Contact you about your booking
  • Keep a record of the trip for billing and dispute resolution

We do not sell your personal information, and we do not use it for marketing unless you have asked us to.

Who we share it with

Your name, mobile number and pickup details are shared with the driver assigned to your trip, so they can find you. Nothing more than that is passed on.

We use third-party services to deliver messages, an email provider, and WhatsApp or SMS where those are enabled. They process the message content in order to deliver it.

We may disclose information where required by law or by a lawful request from an authority.

How long we keep it

Booking records are retained for as long as needed for accounting, tax and dispute-resolution purposes. You can ask us to remove your contact details from our customer list at any time.

Cookies

We use a small number of essential cookies to keep your session working and to protect forms against cross-site request forgery. We do not use advertising cookies.

Your rights

You can ask us what information we hold about you, ask for it to be corrected, or ask us to delete it where we are not required to keep it. Contact bookings@jaincabs.com or call +91 96637 77772.

Changes

If this policy changes we will update this page and the date at the top.